Santam is the leading general insurer in South Africa with a market share of more than 22%. We provide a diverse range of general insurance products and services in southern Africa and internationally through a network of 2 700 intermediaries and direct channels. We serve more than 1 million policyholders who range from individuals to commercial and specialist business owners and institutions.
Santam’s commitment to its policyholders and clients is captured in the brand promise, Insurance good and proper, which emphasises responsible and ethical insurance.
The five business units are:
For personal insurance, we have a broad and sophisticated multi product and multichannel distribution offering that provides our clients with comprehensive cover through a wide range of value-add products. Our policies offer unique benefits to their target segment and can be tailored through flexible excess structures and policy benefits to suit each client’s needs.
For commercial insurance, we offer a business portfolio in South Africa and Namibia that serves small to large enterprises by providing flexible and unique commercial insurance solutions that are tailored to suit the needs of entrepreneurs and businesses. We follow a client-centric approach by rating commercial risks according to tailored risk profiles.
Santam Specialist focuses on the insurance of complex and niche market risks. Underwriting these classes requires skilled resources to assess and quantify the risk and exposure, and is evaluated through our underwriting managers and business units. Our strategic intent is to provide specialist products that are client-driven and supported by bespoke underwriting criteria to manage and quantify their risks.
The Santam Specialist business unit includes:
MiWay is the direct insurer in the group, underwriting predominantly personal lines short-term insurance business. MiWay offers a different business model, segmentation, risk profile, lapse percentages and churn rates to the intermediated businesses. This supports Santam’s strategy of growth through diversification and enables it to coexist well with, and complement, the intermediary business model within the group.
Santam Re is a wholesale reinsurance service provider for Santam / Sanlam group general insurance businesses and independent general insurers in South Africa, Africa, India and South-east Asia. Santam Re operates on the Santam short-term insurance licence. Re enables the group to optimise the size, quality and diversity of its overall risk pool, relative to its capital resources and risk appetite.